FAQ.
Q): Is it safe to order on www.wholesale-korean-fashion.com?
A): Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by Mate Charge, which is known by its top security and anti-fraud systems. None of your credit-card details will be leaked.
Q): How do I order on www.wholesale-korean-fashion.com?
A):1, Please register an account by your email. 2, Search the product you want. 3, Click "add into cart". 4, Choose PAYPAL to pay to online. 5, Fill the requiring details. Then you will receive the message and email for successful payment.
Warm tips: Client need wrote down delivery address correctly in order to let shipping company send to you in time. we will not responsible for any delay or cost because of your address wrong.
Q): What is MOQ?
A): Our moq is 10pcs client can order with any mix style&size&color.
Q): What is discount rate?
A): Our product are all factory price with best quality,clothing profit is very small for wholesale. While if order more then have better discount.
Over 50pcs discount rate 3%
Over 100pcs discount rate 5%
Over 200pcs discount rate 7%
Over 400pcs discount rate 9%
Over 500pcs discount rate 12%
Q): What methods of payment do you accept?
A): We can accept Paypal currently.
Q): How long will it take for my order to be processed and delivered?
A): It takes about 1-2 working days for us to process your order and about 5-6 working days to deliver your order via Express, after you submit your order on our website.
Q): How much postage will be charged for each order？
A): You can make a test order before pay to see how much it will be,the shipping cost will show in your order automatically, if you think price is okay then go to pay for it. We usually ship via DHL and EMS,Client self shipment way is welcomed.
Q): How many days I will have track number and how many days products reach to my hand？
A): Our process order time is 1-2working days, and track number usually will be shown in your order 3days later and will be valid in 48hours. If you can not find your track number 3days later then email us in time. Our delivery time via DHL or EMS takes less than one week.
Warm tips: When get your track number client need track your parcel timely in order to make sure your can get it in time. If can not track or lost in road then contact us in time.
Q): How much tax I need pay for my order when come to my country？
A): To most country donot need pay any tax when get clothing, we will try to put down small value of your products and name samples in order to avoid tax for you. But in order to make sure you can get clothing in time you d better check clearly of your local custom rules before ordering in our site, afterall if happen any tax client have to responsible by yourself.
Q): How can I track my parcel online?
A): We will send you an email with tracking No. and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at sales@wholesale-korean-fashion.com
Q): How can I check the status of my order?
A): You could check the status of your order in the order history by logging into your account.
Q): What kind of currency do you accept?
A): At present, we accept US Dollars.
Q): Can I change my order after checkout?
A): Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at sales@wholesale-korean-fashion.com or contact our online-support directly at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled.
Q): What should I do if I never received the shipment?
A): You can email our sales team directly on the lost shipment at sales@wholesale-korean-fashion.com and we will investigate the case. Once we are convinced that the item is lost, we will replace it with a new shipment or refund. Be notice: We will not be responsible for the lost if you have filled incorrect information in the order form. And we are here to notify our valued customers that you should track the items online frequently after we send you the tracking information, so that to avoid any troubles may cause in the delivery process.
Q): What should I do if the items were damaged upon receipt?
A): Please inform us at sales@wholesale-korean-fashion.com immediately about the photo of the damaged ones upon receipt. Once receive your email in detail, we will send out a new replacement or issue a refund. Please don’t worry, we will give you the most satisfactory solution in 24 hours a day.
Q): How can I make returns or exchanges?
A): We provide return and exchange service for our valued customers. Please refer to our policy firstly then contact us at sales@wholesale-korean-fashion.com to obtain the returning authorization.
